Shipping Policy
BIROSO orders are processed, packed & shipped quickly & carefully (2-5 business days). Our products ship direct from Seoul, South Korea. To protect our customers and products, most shipping prices include insurance against loss or damage during transport.
Where We Ship
We ship to everywhere in the world except for the areas below. (due to import tax regulations / shipping costs).
[Gabon, Gambia, Guadeloupe, Grenada, Guinea, Guinea-Bissau, Namibia, Nauru, Nigeria, South Sudan, Caribbean Sea (the Netherlands), Nepal, Norfolk Island, New Zealand, Niue, Liberia, Russia, Lesotho, Reunion, Rwanda, Libya, Liechtenstein, Madagascar, Mayot, Malawi, Mali, Man Island, Mauritius, Mauritius, Mauritania, Mozambique, Montserrat, Maldives, United States Minority External Islands, Myanmar (Burma), Vanuatu, Vatican City State, Benin, Botswana, Burundi, Burundi, Burkina Faso, Bhutan, South Georgia and the South Sandwich Islands, San Marino, Sao Tome, Principé, Saint Martín Island, Saint-Pierre Michelong, Western, Seychelles, Saint Helena, Somalia, Solomon Islands, Sudan, Svalbard-Varmwen Island, Sierra Leone, Afghanistan, Antigua Barbuda, Ascension Island, Eritrea, Eswatini, Estonia, British Indian Ocean Colonies, Yemen, Holland Islands, Walis Putuna, Uganda, Iraq, Zambia, Jersey, Equator Guinea, Georgia, China, Central Africa, Djibouti, Zimbabwe, Chad, Cameroon, Cabo Verde, Kosovo, Comoros, Côte d'Ivoire, Congo - Brazaville, Congo - Kinshasa, Cook Islands, Quiraso, Christmas Island, Kiraso, Christmas Island, Eritrea, EstoniaBash, Tajikistan, Togo, Tokelau, Turkmenistan, Tuvalu, Trinidad and Tobago, Tristan da Cunha, Palestinian territories, the Falklands, southern France, the Pitcairn Islands]
If you do see your country listed, please contact us to arrange direct shipment where possible.
International Shipping
International Shipping rates are dependent on product weight, geometry, value and shipping destination. These rates fluctuate daily and will be calculated at checkout.
Will I have to pay customs duties, taxes or other charges?
VAT and other import taxes may occur depending on your country and the value of your purchase. The recipient will be responsible for the duties and taxes for the import packages. We do not offer refunds for orders unreceived due to unpaid customs taxes.
How long does the shipping take to get to ____ ?
5~21 business days, depending on which shipping method you use, and where you are in the world. You can get the estimated shipping time on the checkout menu. We ship in bulk every Tuesday and Friday, meaning orders from Wednesday will be shipped on Friday, Sunday orders on Tuesday and etc.
Why is my order taking so long?
Some products are made on a per-order basis, as noted on the product page. These will naturally take a longer time to ship. We will notify you of any unexpected delays via email.
Do you provide a tracking number?
Yes, a tracking number will be provided via email within 2~3 days after it has been shipped. The email will be sent via shipgate.io , our shipping provider. Please be sure to check your spam box as well.
Can I order from Korea?
If you use an international credit card on your PayPal account yes. If you are ordering from Korea please write down your address in Korean if possible, it helps us a lot. Thank you.
For more inquiries, please email us at biroso.official@gmail.com
If you have made a purchase, please include your order number.
